Responsible Gaming

At Remi Responsible Gaming — Keep the fun, lose the problems

Betting is entertainment, not a livelihood. Remi believes the mental and financial wellbeing of every member comes first. On this page, you'll find all the responsible gaming tools, tips, and support you need.

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Betting Is Entertainment, Not Income
Never bet beyond your means
Never Chase Losses
For 18+ only
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Betting Is Entertainment, Not Income
Never bet beyond your means
Our position

Why does Remi place such importance on Responsible Gaming?

Remi is more than a betting company — we're a source of entertainment for millions of people across Bangladesh. And a good companion never wants to see a friend come to harm.

We understand that for some people, betting can become an addiction. That's not a personal failing — it's a mental health condition that can be addressed with the right support at the right time. Remi is always here to provide that support.

Our goal is simple — every member should leave Remi better off than when they arrived, not worse. That's why we provide industry-leading tools and support for responsible gaming.

"Only bet with money you can afford to lose — never use funds meant for food, rent, or your children's education."

Recognising the warning signs

Can't stop thinking about betting — it keeps coming back to your mind.

You're betting again to try to recover money you've lost.

You are hiding your betting from family or friends.

Betting is causing financial strain in your household.

You feel restless or irritable when you're not betting.

Betting is getting in the way of work, sleep, or your relationships.

You're repeatedly betting more than your set limit.

If you recognise any of the above signs in yourself, use the tools below or get in touch with our support team.

Protection Tools

Remi's 5 Responsible Gaming Tools

You can manage every tool directly from your account settings — changes take effect immediately.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once the limit is reached, Remi will automatically stop accepting further deposits.

Takes Effect Immediately
Bet Limit

Set a maximum amount for a single bet or a specific time period. Any bets that exceed the limit will be automatically blocked.

Takes Effect Immediately
Cooling-Off Period

Take a break of 1 day to 6 weeks. During this period, you can still log in to your account but won't be able to place bets or make deposits.

Active within 24 hours
Reality Check

Receive reminders at set intervals (30 minutes, 1 hour) showing a summary of how long you've been playing and how much you've spent.

Takes Effect Immediately
Self-Exclusion

Exclude yourself from Remi for anywhere between 6 months and permanently. You will not receive any promotional messages during this period.

Difficult to reactivate
Loss Limit

Set a daily or weekly loss limit for yourself — once you reach it, betting stops for that day or week.

Takes Effect Immediately

To activate these tools, log in to your Remi account and go to "Settings → Responsible Gaming". Alternatively, contact our support team directly and we'll set it up on your behalf.

Check Yourself

How healthy are your betting habits?

Answer these quick questions to get a sense of where your betting habits stand. Completely confidential — no data is saved.

1. How many times in the past month have you bet more than your set budget?
Never 1–2 times 3–5 times Often
2. Has a family member or friend ever expressed concern about your betting?
No, never Once A Few Times Yes, Often
3. Do you bet again to try to win back money you've lost?
No Sometimes Often Always
4. Can you go a few days without betting?
Easily A bit difficult Quite difficult I Can't

Responsible Gaming Tips

A few simple daily habits

Set a budget first: Decide how much you're willing to spend before you start betting — and stick to that limit.

Set Time Limits: Avoid betting for more than 2 hours straight. Set a timer.

Play for Fun: Keep this mindset: winning is a bonus, entertainment is the goal.

Don't bet on impulse: Avoid betting when you're angry, upset, or under the influence.

Let someone close to you know: Tell someone you trust that you're betting — accountability helps.

Keep Other Interests: Make room in your life for other hobbies and activities beyond betting.

Know When to Stop: After a big win, call it a day — don't fall into the "just one more" trap.

How to activate

Set Up Your Protection Tools — In Just a Few Steps

Setting up Remi's responsible gaming tools is quick and easy — the whole process takes just a few minutes.

1
Log In to Your Account

Log in to your Remi account with your mobile number and password. Don't have an account? Register for free.

2
Go to Profile Settings

Click your name in the top right corner, then select "Settings". On the mobile app, tap the profile icon in the bottom menu.

3
Select the "Responsible Gaming" option

From the settings menu, click on the "Responsible Gaming" section.

4
Activate Your Chosen Tools

Deposit Limit, Bet Limit, Reality Check, or Cooling-Off — activate whichever you need and set your amount or time preference.

5
Confirm

Click the "Confirm" button. Most tools take effect immediately. You will receive an SMS confirmation.

If you run into any trouble with the settings, reach out to our support team — we're here to help you in Bangla.

Our Commitment

Remi's Responsible Gaming Commitment

It's not just about tools — Remi wants to build a culture where betting is always safe and enjoyable.

Strict age verification

Age verification is mandatory when registering on Remi. We are always vigilant to ensure no underage user can access the platform.

Responsible advertising

You'll never see misleading claims like "guaranteed income" or "get rich fast" in any Remi advertisement. Betting is entertainment — that's our message.

Active Monitoring

Our team actively monitors unusual betting patterns. If we notice signs of a problem, we will reach out first.

Trained support team

Our support team members are trained to assist problem bettors with care and sensitivity.

Self-Exclusion Respected

When a member self-excludes, Remi fully respects that decision. No re-engagement prompts or promotional offers will be sent during this period.

Support in Bangla

All responsible gambling tools, guidelines, and support are fully available in Bangla. No one should be left without help because of a language barrier.

FAQs

Frequently asked questions about Responsible Gaming

If you have any questions, reach out to our support team — we'll respond in Bangla.

Talk to Us Directly

If you or someone you know seems to have a betting problem, please FAQ Page View details or contact support.

Reducing a limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this is intentional, to prevent impulsive decisions from causing further harm.

Once your self-exclusion period ends, your account can be reactivated. However, we recommend a brief self-assessment before doing so. Permanent self-exclusion cannot be reversed.

No. Reality Check simply shows a pop-up summarising how long you've been playing and how much you've spent. You can tap "Continue" at any time to keep playing.

Yes. If you believe a family member has a betting problem, please contact our support team. We will assess the situation with sensitivity and take appropriate action.

Remi's support team can help you take the first step. You can also reach out to Bangladesh's mental health helpline or consult a mental health professional near you.

Yes, you can withdraw your existing balance during a cooling-off period. Only new deposits and betting are restricted.
Get help

Don't Face It Alone

Remi's support team is available 24/7. Reach out whenever you need — we're here to help, not to judge.

Live chat

Chat with our team in Bangla, available 24/7.

Now online
Email Support

Send us a detailed message and we'll get back to you within 48 hours.

support@remi-jit.com
FAQ Page

Find clear, straightforward answers to common questions in our FAQ.

View FAQs
Get Started Safely

Enjoy responsibly — At Remi Welcome

Betting on Remi is about fun and excitement — not risk. Join today and enjoy a safe experience with our suite of protection tools.

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